Yet another update to my Sears Sucks story…
July 25, 2011: (1:19pm) I replied to Roy’s email immediately with the requested information. Was not emailed or called back.
July 27, 2011: (9:30am) Having not heard from Roy, I call the number he provided. He’s very nice and willing to help, he takes me information and asks for my work order numbers which I do not have with me. I tell him I will call back or email him with the numbers the next day.
July 28, 2011: (2:00pm): I call Roy back to give him the invoice numbers. He is at lunch. I leave a message.
July 29, 2011: (11:30am): Having not heard from Roy, I call again. This time, I’m able to reach him and he takes my invoice numbers. He says the case may not be processed until Monday, but when he gets it, he’ll call me immediately and let me know what Sears plans to do to remedy the situation.
I really don’t care what Sears plans to do. I want either (or all): a) a new carpet, b) a full refund, c) something more valuable than a or b. I also want an apology…if I don’t hear back on Monday, this will be a full month of trying to navigate Sears’ poor excuse for a customer service organization and that’s just not right. And now, we have to do the open house with a fucked up carpet. Maybe Sears will buy our house?