And now, the continuation of Sears Sucks…
August 1, 2011: (8:00am) Remember Latoya? She was supposed to call me back in 15 minutes on July 22? Latoya calls and leaves a message. She sounds irritated.
(12:00pm) I return Latoya’s call and tell her I’m already dealing with Roy from Corporate. She’s says that’s fine because Roy’s report ultimately comes back to her office and they make the determination about rectifying the situation. This is not fine: their office is clearly incompetent. She asks if I want Sears to come back and clean the rug. I tell her that Sears is NOT touching the rug again and that I want a new one. She says if that’s the case, she’ll have to get a supervisor to take pictures of our carpet. SURPRISE! The camera phone pictures weren’t sufficient! I mean, I’m assuming they aren’t sufficient…I’m also assuming they were deleted off the camera the second the guy got back in his van and were never seen again. Latoya sets up an appointment for a “supervisor” to come to the house on Friday to look at the rug. Despite receiving an email confirmation, I fully expect this not to happen. In other news, nobody came to the open house anyway. Still hoping I can convince Sears to buy our house. That’s clearly the least they can do, right?
